Shipping Policy

Last Updated: November 19, 2023

Thank you for shopping at feluni.top, operated by Slazenger. We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your orders are processed and shipped.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking information when your order has shipped.
  • During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience.

Shipping Methods & Delivery Estimates

We offer various shipping methods to best suit your needs. Estimated delivery times are provided at checkout and are based on the shipping method selected and your destination.

  • Standard Shipping: Typically delivers within 5-10 business days after processing.
  • Expedited Shipping: Available for select regions and typically delivers within 2-4 business days after processing.

Please note that delivery times are estimates and may vary due to external factors beyond our control, such as carrier delays, customs procedures, or adverse weather conditions.

Shipping Costs

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer Free Standard Shipping on all orders over $50 within eligible domestic shipping zones.
  • For orders under $50, standard shipping rates will apply.
  • Expedited shipping options will incur additional charges, regardless of order value.

International Shipping

We are proud to offer international shipping to a growing number of countries. Currently, we ship to the United States (US) and the European Union (EU).

  • International shipping costs will be calculated and displayed at checkout based on your location and chosen shipping method.
  • Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost.
  • We recommend checking with your local customs office for more information regarding potential duties and taxes before placing your order.
  • International delivery times can vary significantly due to customs processing and local postal services.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective carrier’s website.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, please contact us immediately at [email protected].

Lost or Damaged Packages

Slazenger is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage to both the product and packaging, along with your order number. We will work with you to resolve the issue.

Contact Information

If you have any questions about our Shipping Policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: +15456235167
  • Address: 3729 East Mission Boulevard, Fayetteville, AR, US